This App does not provide medical advice or services. If you believe that you need medical advice, you should contact a doctor or other suitably qualified healthcare professional. If you are having a medical emergency or require urgent medical care, you should call 999 or your international emergency number immediately.
The App provides personalised health education and information, designed to inform, engage, and empower users. However, it does not, and is not intended to, diagnose medical conditions, prescribe medication, offer treatments, or provide medical advice of any kind.
No Medical Advice. The information provided by the App is for educational purposes only and is not a substitute for professional medical advice, assessment, diagnosis, or treatment.
No Diagnosis or Treatment. The App does not diagnose health conditions or provide access to or prescribe any medical treatments. It is not a replacement for a professional in person or virtual consultation, diagnosis, or treatment plan prescribed by a suitably qualified healthcare provider.
No Prescriptions of Medication or Treatments. The App does not prescribe medications or treatments. Any information provided regarding medication is purely educational and should not be considered a recommendation or endorsement of any medication or treatment.
Use at Your Own Risk. Your use of the App is at your own risk. The creators, developers, and providers of the App accept no responsibility or liability for any consequences arising from your use of the App insofar as possible under the law. This includes, but is not limited to, any decision you make or action you take based on the information provided by the App or information contained on the App.
Third Party Information. We are not responsible for third party information on our App, and have not reviewed third party content or privacy policies.
We, OnionAI Ltd of Victoria Court, 17-21 Ashford Road, Maidstone, Kent, United Kingdom, ME14 5DA, license you to use:
As permitted in these terms.
We only use any personal data we collect through your use of the App and the Services in the ways set out in our privacy policy.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
This app requires an Android or Apple iPhone mobile phone device with a minimum of 8 gigabytes of memory and the operating system Android 8 or Apple iOS8.
Support. If you want to learn more about the App or the Service or have any problems using them please contact OnionAI team via the website https://onionai.app.
Contacting us (including complaints).If you think the App or the Services are faulty or mis-described or wish to contact us for any other reason please email our customer service team at info@onionai.app.
How we will communicate with you.If we have to contact you we will do so by email or by SMS or by pre-paid post, using the contact details you have provided to us.
In return for your agreeing to comply with these terms you may:
A contract comes into existence between you and us when:
You must be 18 or over to accept these terms and use the App.
We are giving you the right to personally use the App and the Service as set out above ["HOW YOU MAY USE THE APP"]. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
You are responsible for making sure the information you provide to us is full, accurate, and truthful. You will need to provide us with certain information for us to provide the Services, including any changes to information previously provided. Information that we may need includes personal information about you.
If you do not or cannot provide us with the information we need as described above we may not be able to provide the Services to you. We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. The same applies if we discover that the information you have provided is incorrect or misleading.
7 days free of charge trial.We will provide you with full access to the App (including our OnionAI chatbot, the Documentation, and the Service) free of charge for 7 days (the Initial Period) from the Effective Date.
You have two options for use of the App following the Initial Period:
Payment details. Upon downloading the App, you shall provide us with your valid, up-to-date and complete payment details, and any other valid, up-to-date and complete contact and billing details. You shall select one of the 2 options as outlined above.
Automatic billing.If you provide your payment details to us, you hereby authorise us to bill any credit or debit card provided on each anniversary of the Effective Date following the Initial Period for the fees payable in respect of a Subscription option you have chosen.
Terms of payment. All fees are payable in pounds sterling and are non- cancellable and non-refundable once paid.
Change in fees. We reserve the right to increase the Subscription fees payable from time to time with 30 days’ notice to you. Any increase to the Annual Subscription will only take effect at the start of the next Annual Subscription Period. This does not affect your rights to cancel your Subscription.
Tell us you want to end the contract. To end the contract with us, please let us know by doing the following:
Via the App itself. On your account page on the App, follow the onscreen instructions to cancel your account. Please note any outstanding payments owed as per “CHARGES AND PAYMENT” above will be automatically billed.
Upon taking out a contract with OnionAI, new users can utilise the statutory Consumer Contract Regulations 14-day cooling off period, which starts the day after you entered into the contract with OnionAI.
All new users have 14 days from the date of activation to cancel their contract for free. Users can do this by logging in and heading to the 'settings' tab in their dashboard and clicking on cancel subscription.
Upon receiving a request from you to delete your account and profile. Your account will be deactivated. If you sign back in within the next 28 days we can restore your profile. Otherwise, we’ll permanently delete all personal data no later than 28 days’ time, or sooner if you ask us to do us. Please contact us if you would like to request immediate deletion.
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce when the App is launched in the App Store or Google Play and made available to the public.
If you do not update the App with these changes in terms, you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you.
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you download it.
If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.
You consent (as per UK GDPR) to direct marketing via electronic messaging, this includes email & in-app messaging used in the course of selling or their interest in our or similar products/services. You consent to access or placing of information on your device (this includes cookies, tracking pixels etc.) only for that which is strictly necessary for the function of the website/app. For example for security, remembering user preferences (like consent).
We collect location information to provide you with location-based ‘OnionAI Live’ sessions. You can turn this off in the App at any point.
The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to use (or purchase) any products or services offered by them.
You agree that you will:
You must:
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
We do not exclude orlimit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are not liable for damage to your property. We will not be liable for any damage to your property resulting from your use of the App or Services.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App and the Services. The App and the Services are provided for general information and education purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether expressed or implied, that such information is accurate, complete or up-to-date.
Please back up your device. We recommend that you regularly back up your device to ensure you don’t lose access to the App, in case of any issues with your phone or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to specifically meet your individual requirements. Please check that the facilities and functions of the App and the Services meet your requirements.
We are not responsible for delays beyond our control. If our provision of the Services or support for the App or the Services is delayed or suspended for any reason then we will let you know and will take steps to minimise the effects of the delay. If there is a risk of substantial delay or suspension you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms.
If we end your rights to use the App and Services:
We may transfer our rights and obligations under these terms to another organisation. If we do so, we will ensure that this does not affect your rights under this agreement. Where practicable, we will inform you before such a transfer takes place. If the transfer involves your personal data, we will ensure that any organisation we transfer our rights and obligations to:
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to OnionAI Ltd via our website at https://onionai.app.
OnionAI Ltd will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the Centre for Effective Dispute Resolution.
We need your explicit consent to collect and process special category data such as your health information, including but not limited to medical conditions, medications, and allergies. This helps us provide you with personalised health information and education services. By checking this box, you agree to our use of this health data as described in our Privacy and Policy.